Any complaints related to alleged irregularities, criticalities, or anomalies concerning the provision of investment and collective management services offered by Euregio Plus SGR S.p.A./AG, may be made only in writing by letter or PEC [certified E-mail] and must be addressed to:
Euregio Plus SGR S.p.A./AG
Compliance Office
Passaggio Duomo 15 - 39100 Bolzano
PEC box: euregioplus@pec.it
Complaints are handled in accordance with the regulatory requirements by the Compliance office.
The SGR has adopted a procedure that ensures the prompt handling of complaints. In particular, the Company has set up a special register on which the essential details of complaints received in writing from out Clients are promptly recorded. The competent office takes care of the implementation of the aforementioned register, punctually reporting the points characterizing each complaint.
The Company shall deal with the complaints in a timely manner by communicating to the Client, in the manner agreed with the latter, its determinations regarding the complaint within 60 days from receipt of the complaint, as a rule.
The letter in reply to the complaint shall be sent promptly in order to settle the complaint within the terms indicated above, by registered letter with return receipt to the address indicated by the investor.
As of January 9, 2017, if the investor does not receive a reply from the SGR within the indicated deadline, or if in any case s/he is dissatisfied with the outcome of the complaint, s/he may appeal to the Arbitrator of Financial Controversies by Consob.