Complaints related to the PERFORMANCE OF INVESTMENT AND COLLECTIVE MANAGEMENT SERVICES offered by Euregio Plus SGR S.p.A./AG.
Any complaints related to alleged irregularities, criticalities or anomalies concerning the provision of investment and collective management services offered by Euregio Plus SGR S.p.A./AG, may only be made in writing by letter or by certified electronic mail (PEC) and must be addressed to:
Euregio Plus SGR S.p.A./AG
Compliance Office
Passaggio Duomo 15 - 39100 Bolzano
PEC box: euregioplus@pec.it
Complaints are handled according to the compliance legal provisions.
SGR has adopted a procedure that ensures the prompt handling of complaints. In particular, our Company has set up a special register on which the essential details or complaints received in writing from our Clients are promptly recorded. The competent office takes care of the implementation of the aforementioned register, and punctually records the elements characterizing each complaint.
Our Company shall deal with the complaints it has received in a timely manner by communicating to the Client, in the manner agreed with the latter, its determinations regarding the complaint within, as a rule, 60 days from receipt of the complaint. Where special needs require a longer period of time, the Company shall provide the Client, within said period of time, with information on the time needed to formulate a comprehensive response.
The letter of reply to the complaint shall be sent promptly in order to settle the complaint within the terms indicated above, by registered letter with return receipt to the domicile indicated by the investor.
As of January 9, 2017, if the investor fails to respond to SGR within the prescribed deadline or if in any case s/he is dissatisfied with the outcome of the complaint, s/he may appeal to the Arbitrator for Financial Disputes (AFD) at Consob (see section “Arbitrator for Financial Disputes”).